Terms & Conditions for Payment & Cancellations

The following Terms and Conditions come into effect once a date for assessment has been confirmed.

As the person who has authorised Ruth Shattock (nee Clevely) to arrange a diagnostic assessment you will be deemed responsible for accepting and complying with Ruth Shattock’s Terms and Conditions once the assessment has been arranged.

Agreement on Terms and Conditions

1. You are responsible for the payment fees of £395 for a diagnostic dyslexia assessment. You must advise immediately if a third party or company is paying the fees.

2. Before an assessment takes place you will receive an invoice for £395.
£195 must be paid within five working days and before the assessment date; the remaining balance (£200) must be paid before the release of the written diagnostic report.
The full amount (£395) can be paid upfront if preferred.

3. Ruth Shattock will conduct the assessment and confirms she is a suitably qualified Specialist Assessor, holding a current Assessment Practising Certificate (APC) producing diagnostic reports suitable for applying for Disabled Students Allowance (DSA).

4. The assessment will include a full battery of relevant tests and a full diagnostic report. The assessment can take up to four hours and breaks will be offered during assessment. (The assessment is nothing to worry about and you can’t revise for it). The report will be produced within 10 working days of the assessment and will be sent electronically and will be password protected.

5. The client has the right to cancel a booked assessment up to 24 hours before the assessment date. In this case a cancellation fee of £150 will be charged.

6. If the client does not attend the assessment, and does not have a valid reason, the full cost of £395 will be charged.

7. If Ruth Shattock has to cancel an assessment appointment you will be offered an alternative date if possible. If this is not possible you will receive a full refund.

8. Your data will be kept electronically, please see our Privacy Policy. Only the data which is needed to complete the assessment will kept and the data needed to contact you about the assessment. The data needed to complete the assessment will be kept electronically for 12 months from the date of assessment and then securely destroyed. In addition, an electronic copy of your report will be kept for a term of 6 years in secure files. Your electronic data is kept securely and is password protected. Your data will not be used for any other purpose than to produce the diagnostic report and to liaise with you regarding the assessment. It will not be passed onto third parties without your express instructions.